create_ticket.php

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<?php
/* Copyright (C) 2013-2016    Jean-François FERRY <hello@librethic.io>
 * Copyright (C) 2016         Christophe Battarel <christophe@altairis.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 2 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

if (!defined('NOREQUIREUSER'))  define('NOREQUIREUSER', '1');
if (!defined('NOTOKENRENEWAL')) define('NOTOKENRENEWAL', '1');
if (!defined('NOREQUIREMENU'))  define('NOREQUIREMENU', '1');
if (!defined('NOREQUIREHTML'))  define('NOREQUIREHTML', '1');
if (!defined('NOLOGIN'))        define("NOLOGIN", 1); // This means this output page does not require to be logged.
if (!defined('NOCSRFCHECK'))    define("NOCSRFCHECK", 1); // We accept to go on this page from external web site.
if (!defined('NOIPCHECK'))    define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
if (!defined('NOBROWSERNOTIF')) define('NOBROWSERNOTIF', '1');


require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/user/class/user.class.php';

// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'mails', 'ticket'));

// Get parameters
$id = GETPOST('id', 'int');
$msg_id = GETPOST('msg_id', 'int');

$action = GETPOST('action', 'aZ09');

// Initialize technical object to manage hooks of page. Note that conf->hooks_modules contains array of hook context
$hookmanager->initHooks(array('publicnewticketcard', 'globalcard'));

$object = new Ticket($db);
$extrafields = new ExtraFields($db);

$extrafields->fetch_name_optionals_label($object->table_element);


/*
 * Actions
 */
$parameters = array(
  'id' => $id,
);
// Note that $action and $object may have been modified by some hooks
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action);
if ($reshook < 0) {
  setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
// Add file in email form
if (empty($reshook) && GETPOST('addfile', 'alpha') && !GETPOST('add', 'alpha')) {
  include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';

  // Set tmp directory TODO Use a dedicated directory for temp mails files
  $vardir = $conf->ticket->dir_output;
  $upload_dir_tmp = $vardir.'/temp/'.session_id();
  if (!dol_is_dir($upload_dir_tmp)) {
    dol_mkdir($upload_dir_tmp);
  }

  dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', '', null, '', 0);
  $action = 'create_ticket';
}

// Remove file
if (empty($reshook) && GETPOST('removedfile', 'alpha') && !GETPOST('add', 'alpha')) {
  include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';

  // Set tmp directory
  $vardir = $conf->ticket->dir_output.'/';
  $upload_dir_tmp = $vardir.'/temp/'.session_id();

  // TODO Delete only files that was uploaded from email form
  dol_remove_file_process($_POST['removedfile'], 0, 0);
  $action = 'create_ticket';
}

if (empty($reshook) && $action == 'create_ticket' && GETPOST('add', 'alpha')) {
  $error = 0;
  $origin_email = GETPOST('email', 'alpha');
  if (empty($origin_email)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
    $action = '';
  } else {
    // Search company saved with email
    $searched_companies = $object->searchSocidByEmail($origin_email, '0');

    // Chercher un contact existant avec cette adresse email
    // Le premier contact trouvé est utilisé pour déterminer le contact suivi
    $contacts = $object->searchContactByEmail($origin_email);

    // Option to require email exists to create ticket
    if (!empty($conf->global->TICKET_EMAIL_MUST_EXISTS) && !$contacts[0]->socid) {
      $error++;
      array_push($object->errors, $langs->trans("ErrorEmailMustExistToCreateTicket"));
      $action = '';
    }
  }

  if (!GETPOST("subject", "restricthtml")) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
    $action = '';
  } elseif (!GETPOST("message", "restricthtml")) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
    $action = '';
  }

  // Check email address
  if (!isValidEmail($origin_email)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorBadEmailAddress", $langs->transnoentities("email")));
    $action = '';
  }

  if (!$error) {
    $object->db->begin();

    $object->track_id = generate_random_id(16);

    $object->subject = GETPOST("subject", "restricthtml");
    $object->message = GETPOST("message", "restricthtml");
    $object->origin_email = $origin_email;

    $object->type_code = GETPOST("type_code", 'aZ09');
    $object->category_code = GETPOST("category_code", 'aZ09');
    $object->severity_code = GETPOST("severity_code", 'aZ09');
    if (is_array($searched_companies)) {
      $object->fk_soc = $searched_companies[0]->id;
    }

    if (is_array($contacts) and count($contacts) > 0) {
      $object->fk_soc = $contacts[0]->socid;
      $usertoassign = $contacts[0]->id;
    }

    $ret = $extrafields->setOptionalsFromPost(null, $object);

    // Generate new ref
    $object->ref = $object->getDefaultRef();
    if (!is_object($user)) {
      $user = new User($db);
    }

    $object->context['disableticketemail'] = 1; // Disable emails sent by ticket trigger when creation is done from this page, emails are already sent later

    $id = $object->create($user);
    if ($id <= 0) {
      $error++;
      $errors = ($object->error ? array($object->error) : $object->errors);
      array_push($object->errors, $object->error ? array($object->error) : $object->errors);
      $action = 'create_ticket';
    }

    if (!$error && $id > 0) {
      if ($usertoassign > 0) {
        $object->add_contact($usertoassign, "SUPPORTCLI", 'external', 0);
      }
    }

    if (!$error) {
      $object->db->commit();
      $action = "infos_success";
    } else {
      $object->db->rollback();
      setEventMessages($object->error, $object->errors, 'errors');
      $action = 'create_ticket';
    }

    if (!$error) {
      $res = $object->fetch($id);
      if ($res) {
        // Create form object
        include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
        include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
        $formmail = new FormMail($db);

        // Init to avoid errors
        $filepath = array();
        $filename = array();
        $mimetype = array();

        $attachedfiles = $formmail->get_attached_files();
        $filepath = $attachedfiles['paths'];
        $filename = $attachedfiles['names'];
        $mimetype = $attachedfiles['mimes'];

        // Send email to customer

        $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref, $object->track_id);
        $message  = ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')).'<br><br>';
        $message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket').'<br>';

        $url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
        $infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="'.$url_public_ticket.'" rel="nofollow noopener">'.$object->track_id.'</a>').'<br>';
        $infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl').'<br><br>';

        $message .= $infos_new_ticket;
        $message .= $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE ? $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE : $langs->transnoentities('TicketMessageMailSignatureText');

        $sendto = GETPOST('email', 'alpha');

        $from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
        $replyto = $from;
        $sendtocc = '';
        $deliveryreceipt = 0;

        if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
          $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
          $conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
        }
        include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
        $mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket');
        if ($mailfile->error || $mailfile->errors) {
          setEventMessages($mailfile->error, $mailfile->errors, 'errors');
        } else {
          $result = $mailfile->sendfile();
        }
        if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
          $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
        }

        // Send email to TICKET_NOTIFICATION_EMAIL_TO
        $sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
        if ($sendto) {
          $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref, $object->track_id);
          $message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id).'<br><br>';
          $message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
          $message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
          $message_admin .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
          $message_admin .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
          $message_admin .= '<li>'.$langs->trans('From').' : '.$object->origin_email.'</li>';
          // Extrafields
          $extrafields->fetch_name_optionals_label($object->table_element);
          if (is_array($object->array_options) && count($object->array_options) > 0) {
            foreach ($object->array_options as $key => $value) {
              $key = substr($key, 8); // remove "options_"
              $message_admin .= '<li>'.$langs->trans($extrafields->attributes[$object->element]['label'][$key]).' : '.$extrafields->showOutputField($key, $value).'</li>';
            }
          }
          $message_admin .= '</ul>';

          $message_admin .= '</ul>';
          $message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
          $message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'" rel="nofollow noopener">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';

          $from = $conf->global->MAIN_INFO_SOCIETE_NOM.' <'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
          $replyto = $from;

          if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
            $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
            $conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
          }
          include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
          $mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket');
          if ($mailfile->error || $mailfile->errors) {
            setEventMessages($mailfile->error, $mailfile->errors, 'errors');
          } else {
            $result = $mailfile->sendfile();
          }
          if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
            $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
          }
        }
      }

      // Copy files into ticket directory
      $destdir = $conf->ticket->dir_output.'/'.$object->ref;
      if (!dol_is_dir($destdir)) {
        dol_mkdir($destdir);
      }
      foreach ($filename as $i => $val) {
        dol_move($filepath[$i], $destdir.'/'.$filename[$i], 0, 1);
        $formmail->remove_attached_files($i);
      }

      //setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');

      // Make a redirect to avoid to have ticket submitted twice if we make back
      $messagetoshow = $langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '{s1}', '{s2}');
      $messagetoshow = str_replace(array('{s1}', '{s2}'), array('<strong>'.$object->track_id.'</strong>', '<strong>'.$object->ref.'</strong>'), $messagetoshow);
      setEventMessages($messagetoshow, null, 'warnings');
      setEventMessages($langs->trans('PleaseRememberThisId'), null, 'warnings');
      header("Location: index.php");
      exit;
    }
  } else {
    setEventMessages($object->error, $object->errors, 'errors');
  }
}



/*
 * View
 */

$form = new Form($db);
$formticket = new FormTicket($db);

if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
  print '<div class="error">'.$langs->trans('TicketPublicInterfaceForbidden').'</div>';
  $db->close();
  exit();
}

$arrayofjs = array();
$arrayofcss = array('/opensurvey/css/style.css', '/ticket/css/styles.css.php');

llxHeaderTicket($langs->trans("CreateTicket"), "", 0, 0, $arrayofjs, $arrayofcss);


print '<div class="ticketpublicarea">';

if ($action != "infos_success") {
  $formticket->withfromsocid = isset($socid) ? $socid : $user->socid;
  $formticket->withtitletopic = 1;
  $formticket->withcompany = 0;
  $formticket->withusercreate = 1;
  $formticket->fk_user_create = 0;
  $formticket->withemail = 1;
  $formticket->ispublic = 1;
  $formticket->withfile = 2;
  $formticket->action = 'create_ticket';

  $formticket->param = array('returnurl' => $_SERVER['PHP_SELF'].($conf->entity > 1 ? '?entity='.$conf->entity : ''));

  print load_fiche_titre($langs->trans('NewTicket'), '', '', 0, 0, 'marginleftonly');

  if (empty($conf->global->TICKET_NOTIFICATION_EMAIL_FROM)) {
    $langs->load("errors");
    print '<div class="error">';
    print $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketEmailNotificationFrom")).'<br>';
    print $langs->trans("ErrorModuleSetupNotComplete", $langs->transnoentities("Ticket"));
    print '<div>';
  } else {
    print '<div class="info marginleftonly marginrightonly">'.$langs->trans('TicketPublicInfoCreateTicket').'</div>';
    $formticket->showForm();
  }
}

print '</div>';

// End of page
htmlPrintOnlinePaymentFooter($mysoc, $langs, 1, $suffix, $object);

llxFooter('', 'public');

$db->close();